Two months ago, the attempt to add a new harddrive to our old home PC backfired gloriously, with first the harddrive not being recognized, and then the onboard controller dying in the fray. Reluctantly I decided to upgrade the main system components, and so I bought a mainboard, processor and memory from Tiger Direct, completing the simple harddrive upgrade, and left with essentially a completely new system. The decision was eased by a substantial rebate offered by Tiger on two of those components.
When it came to claiming these, however, I found that after collecting several documents and tediously typing in information on a rather complex online page, I still had to send in quite a bit of paperwork, so that I then might receive a check in the mail six to eight weeks later. If prepared the letters, put them in my jacket to take to the post office and forgot them there.
Six weeks later I stumble across them, finally send them off, only to then learn that of course the rebate can’t be honored any more, because the time window closed. I write them a friendly email asking for mercy, and receive a cut and paste decline.
Valued customer, that’s me.
Something to say?